Last Updated: January 2025

At Vizoly (operated by Hong Yunda Trading Limited), we strive to offer a smooth and reliable shipping experience for all of our customers worldwide. Below you will find the details regarding our shipping policies, including delivery times, and information on international shipping.

By placing an order on vizolyonline.com, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed within 2 business days from the time the order is placed, excluding weekends and holidays. Orders placed after 5:00 PM (HK time) will be processed the following business day. You will receive an email notification with tracking information once your order has shipped.

Please ensure that your order details, including shipping address and product selections, are correct before placing your order. We are unable to modify or cancel orders once they have been processed.

2. Shipping Locations

We ship to most countries around the world. If you are located in a region outside of our primary shipping zones, please contact us before placing an order to confirm shipping availability and fees.

3. Delivery Times

Delivery times depend on the destination and shipping method chosen. Here are the estimated delivery times for orders from Vizoly:

• Orders to US/EU/HK SAR: Delivered within 2-5 business days after placing the order.
• Orders to Other International Regions: Delivered within 2-14 business days, depending on the destination.

Please note that delivery times are estimates and can vary depending on factors such as customs processing, local delivery conditions, and weather disruptions. We cannot guarantee delivery dates, but we will always strive to fulfill orders as quickly as possible.

4. Order Tracking

Once your order has been shipped, we will send you a tracking number to the email address provided during checkout. You can use this tracking number to monitor your order’s progress through the carrier’s tracking portal.

Please allow up to 24 hours for tracking information to be updated in the system once your order has been shipped.

5. Shipping Delays

While we strive to process and ship orders promptly, there may be times when shipping is delayed due to factors beyond our control, such as:

• Customs processing delays for international shipments.
• Severe weather conditions or natural disasters.
• Carrier disruptions or strikes.

In these cases, we will do our best to keep you updated on the status of your order and work with the carrier to resolve any issues.

6. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at info@vizolyonline.com. We will work with the shipping carrier to resolve the issue and either offer you a replacement or a refund. To facilitate this process, please provide the following:

• Your order number.
• Photos of the damaged item(s) (if applicable).
• Any relevant details about the shipment (e.g., tracking information, delivery issue).

For lost packages, we will confirm the delivery status with the carrier and assist in locating the package.

7. Customs and Import Duties

For international orders, you may be subject to customs duties, import taxes, and fees imposed by your country’s customs authorities. These charges are the responsibility of the customer and will not be covered by Vizoly.

Please be aware that Vizoly has no control over these charges, and we are not responsible for any delays caused by customs or import regulations.

8. Incorrect Address or Unclaimed Shipments

It is the customer’s responsibility to ensure that the shipping address provided is accurate. Vizoly will not be responsible for delays or returned shipments due to incorrect or incomplete address information.

If a shipment is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order. If the shipment is unclaimed or returned as undeliverable, we may charge a restocking fee and refund the order, minus the shipping charges.

9. Contact Information

If you have any questions regarding our Shipping Policy, or need further assistance with your order, please contact us at:

• Email: info@vizolyonline.com
• Phone: +8613544240120
• Address: Room 5020, 5th Floor, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong SAR

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this page regularly to stay informed about our shipping practices.

By continuing to shop with us after any updates, you agree to the revised Shipping Policy.