Last Updated: November 2024

At Vizoly (vizolyonline.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information. It also describes your rights regarding your personal data and how you can manage them. By using our website, you agree to the practices described in this policy.

1.Information We Collect

We collect various types of personal data to provide you with a personalized and efficient shopping experience:

• • • Personal Identification Information: This includes your name, email address, phone number, shipping and billing addresses, and payment details (such as credit card or PayPal information).
    • Account Information: If you create an account on our website, we collect your account details, such as your username, password, order history, and any preferences you save.
    • Design and Artwork: If you upload custom designs, logos, text, or any artwork for your apparel, we store this data in relation to your order.
    • Technical Information: We automatically collect information about your device, browser type, IP address, location, and browsing behavior. This information helps us analyze user behavior and improve our website’s functionality.
    • Communication Records: If you contact us for customer service or support, we collect the content of your messages and any associated information to resolve your inquiries.

2.How We Use Your Information

We use your personal information for the following purposes:

• • • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support.
    • Customization: To apply your customizations (e.g., logos, designs) to the apparel products you purchase.
    • Communication: To send order confirmations, shipping notifications, customer support responses, and marketing emails (if you’ve opted-in).
    • Improvement of Services: To analyze and improve our website’s performance, customize your user experience, and ensure security.
    • Legal Compliance: To comply with legal obligations, including responding to lawful requests from governmental authorities and complying with applicable laws and regulations.

3.Legal Grounds for Data Processing

To comply with applicable privacy laws (including GDPR, CCPA, PDPO), we process your data on the following grounds:

• • • Contractual Necessity: We process your personal information to fulfill our contract with you, including processing payments, fulfilling orders, and delivering the services you have requested.
    • Legitimate Interest: We may process your data for purposes that are in our legitimate interest, including fraud prevention, marketing communications (if you have consented), customer service, and service improvements.
    • Consent: For some processing activities (including marketing communications), we rely on your explicit consent. You can withdraw this consent at any time by contacting us.
    • Legal Obligations: We may process your data to comply with legal obligations, including for tax reporting, legal defense, or in response to a request by law enforcement authorities.

4.Data We Store

We store the following types of data to process your orders and manage your account:

• • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Account Information: Username, password, order history, preferences.
  • Order and Payment Information: Details of your purchases, payment method, shipping details, and invoices.
  • Design Data: Artwork or custom designs you upload for printing.

We retain your data as long as necessary for legal, regulatory, or contractual purposes, such as completing orders, providing customer support, and complying with tax obligations.

5.How We Share Your Information

We do not sell your personal data to third parties. However, we may share your data with trusted third-party partners for the following purposes:

• • • Payment Processors: To process payments securely, we share your payment details with payment gateways like PayPal, Visa, MasterCard, etc. These providers are subject to their own privacy policies.
    • Shipping and Fulfillment Providers: We share your contact and shipping details with shipping partners to deliver your products.
    • Service Providers: We may share data with trusted service providers who assist us in website hosting, marketing, customer support, and data analytics. These third parties are bound by confidentiality agreements and only use your data to provide services to us.
    • Legal Authorities: We may disclose your personal information to law enforcement or regulatory authorities when required by law, such as in response to subpoenas or court orders.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer through an updated privacy policy.

6.Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for payment transactions and secure server environments.
However, no data transmission over the internet or storage system can be guaranteed 100% secure. If you have concerns about the security of your data, please contact us.

7.Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, personalize your content, and analyze website traffic. Cookies are small text files stored on your device that help us improve our site functionality and offer a personalized experience.

Types of Cookies We Use:

• • Necessary Cookies: These are essential for the operation of our website (e.g., remembering your shopping cart or login status).
  • Performance Cookies: These track how visitors interact with our site to improve functionality.
  • Advertising and Targeting Cookies: These cookies collect data on your browsing habits to display relevant advertisements.

Managing Cookies: You can control cookie settings in your browser or opt-out of specific cookies. However, disabling cookies may affect certain website functionalities.
For more details, please refer to our Cookie Policy.

8.Your Rights Regarding Your Data

As a data subject, you have the following rights:

• • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data, subject to certain exceptions (e.g., to comply with legal obligations).
  • Restriction of Processing: You may request that we limit the processing of your data in certain circumstances.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection to Processing: You can object to the processing of your personal data based on legitimate interests or direct marketing.
  • Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us using the contact information below. If you are not satisfied with how we process your data, you have the right to file a complaint with the data protection authority in your jurisdiction.

9.Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This may include retaining data for tax reporting, legal compliance, or ongoing customer support.

10.International Data Transfers

If you are accessing our website from outside your country of residence, please be aware that your personal data may be transferred to, and processed in, countries where data protection laws may differ from those in your jurisdiction, including the United States and Hong Kong. By using our services, you consent to these transfers.

11.Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we discover that a child under 13 has provided personal information, we will take immediate steps to delete that information.

12.Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this policy regularly for any changes.

13.Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Company Name: Hong Yunda Trading limited
Phone: +8613544240120
Email: info@vizolyonline.com
Address: Room 5020, 5th Floor, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong SAR